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Policy and Customer Information Suite
Ironridge Ventures, LLC DBA My Personal Dean
REFUND AND CANCELLATION POLICY
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Effective Date: 2026
My Personal Dean, operated by Ironridge Ventures, LLC, is committed to providing high-quality educational and advisory services while maintaining fair and transparent business practices.
Digital Courses and Educational Products
Because digital educational products and online courses provide immediate access to proprietary content, refund eligibility is subject to the following conditions:
Course Refund Eligibility
Refund requests for online courses or digital educational products may be submitted within 14 calendar days of purchase provided that:
• The customer has accessed or completed less than 25% of the course content; and
• No substantial downloading or reproduction of proprietary materials has occurred.
Refund requests submitted after substantial course completion or beyond the stated refund period may be denied.
My Personal Dean reserves the right to review refund requests individually and determine eligibility based upon access records and platform usage.
Downloadable Materials
Downloaded digital files, templates, guides, worksheets, or similar materials are generally non-refundable once access or download has occurred.
Advising and Consultation Services
Consultation and advising services are reserved in advance and involve dedicated scheduling and preparation.
Rescheduling
Clients may reschedule appointments with at least 24 hours advance notice.
Cancellation and No-Shows
• Appointments cancelled with less than 24 hours notice may be non-refundable.
• Missed or no-show appointments are generally considered forfeited and non-refundable.
Exceptions may be considered in cases involving documented emergencies or extraordinary circumstances.
Please include:
• Full name
• Purchase date
• Product or service purchased
• Brief explanation of request
My Personal Dean generally responds to refund inquiries within 1–2 business days.
Refund or cancellation requests should be submitted to:
Refund Request Procedure
Effective Date: 2026
By purchasing or using services provided through My Personal Dean, you agree to the following Terms of Service.
Nature of Services
My Personal Dean provides:
• Educational courses
• Student and parent advising
• Educational consulting
• Workshops and training
• Informational and academic support materials
• Related educational services Services are intended for informational and educational purposes.
Services are intended for informational and educational purposes.
No Professional Licensure Relationship
My Personal Dean does not provide:
• Legal advice
• Financial advice
• Mental health treatment
• Clinical counseling
• Licensed therapy
• Government representation
Participation in My Personal Dean programs does not create any attorney-client, therapist-client, or fiduciary relationship.
No Guaranteed Outcomes
Educational outcomes depend upon many factors beyond our control. Accordingly, My Personal Dean does not guarantee:
• Admission to any institution
• Scholarships or financial awards
• Specific academic performance
• Graduation outcomes
• Career outcomes
• Institutional decisions
Any examples or testimonials reflect individual experiences and do not guarantee future results.
User Responsibilities
Users agree to:
• Provide accurate information
• Maintain respectful communications
• Use services lawfully
• Refrain from sharing, reproducing, or distributing proprietary materials without written permission
Intellectual Property
All content, materials, videos, branding, graphics, and educational materials remain the intellectual property of Ironridge Ventures, LLC unless otherwise stated.
Unauthorized copying, redistribution, recording, or commercial use is prohibited.
Limitation of Liability
To the fullest extent permitted by law, My Personal Dean shall not be liable for indirect, consequential, or incidental damages arising from the use of its services or educational materials.
Use of services is voluntary and undertaken at the user’s own discretion.
TERMS OF SERVICE
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Effective Date: 2026
My Personal Dean respects the privacy of visitors, students, and clients.
We may collect:
• Name
• Email address
• Phone number
• Billing information
• Course enrollment information
• Website usage data
• Analytics and cookies
Information We Collect
Payment Information
Payment transactions are securely processed through third-party payment providers, including Stripe.
My Personal Dean does not directly store full credit card information.
How Information Is Used
Information may be used to:
• Provide educational services
• Process purchases
• Deliver course access
• Communicate with customers
• Improve services and website performance
• Send relevant updates and support information
We do not sell personal information.
Cookies and Analytics
Our website may use cookies and analytics tools to improve functionality and understand visitor engagement.
Users may adjust browser settings to limit cookie usage.
Data Security
Reasonable safeguards are used to protect personal information, though no internet transmission or storage system can be guaranteed completely secure.
Contact Regarding Privacy
Questions regarding privacy practices may be directed to:
sam@mypersonaldean.org
PRIVACY POLICY
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Effective Date: 2026
My Personal Dean values responsive and professional customer service.
Support Contact
Customer inquiries may be directed to:
Email: sam@mypersonaldean.org
Response Times
My Personal Dean generally responds to customer inquiries within:
1–2 business days
Response times may vary during holidays, travel, or high-volume periods.
Support Scope
Customer support may include:
• Course access assistance
• Purchase questions
• Scheduling assistance
• Billing concerns
• General service information
Support does not include unlimited academic guidance or technical support beyond reasonable platform assistance.
CUSTOMER SUPPORT POLICY
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My Personal Dean provides educational information, strategic guidance, and academic advising designed to support informed decision-making.
Services are educational and informational in nature.
My Personal Dean does not guarantee any specific academic, institutional, financial, or professional outcome.
Students, parents, and clients remain responsible for their own decisions, actions, and educational pathways.
Use of My Personal Dean services signifies understanding and acceptance of this disclaimer.
Effective Date: 2026
EDUCATIONAL DISCLAIMER
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310-853-2390
1421 N jones Blvd unit # 1012 Las Vegas, NV 89108
CUSTOMER SERVICE NUMBER AND ADDRESS
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